How can we help?
Help with the Chelfy app, your try-ons and your shop. If you can’t find what you need, email us.
Contact us
A real person reads every message. We reply within a working day.
Email supportsupport@
To help us find your account, please include:
- The email address you use for Chelfy.
- Your account reference, from Settings › Help in the app. Email us from there and we add it for you.
- What happened, and what you expected.
- A screenshot, if it helps.
Privacy questions, or want a copy of your data? Email privacy@
Delete your account
You can delete your account in the app at any time.
- Open Profile and tap the gear.
- In Settings, tap Delete account. It’s also in Privacy & data.
- We email you a code to check it’s you. Enter it to finish. If you signed in with Apple, you confirm with Apple instead.
We then delete your profile, photos, avatar, try-ons, looks, comments, Chelfy AI conversations and feed history. This can’t be undone.
Can’t open the app? Email support@
Deleting your account doesn’t cancel Chelfy Plus.
Manage it in your Apple account: open iPhone Settings, tap your name, then Subscriptions.
Try-ons and your photo
A try-on is an image made by AI that shows pieces on you. It’s a guide, not an exact fit. Colour, fit, drape and details can differ from the real item, so check the shop’s size guide before you buy.
What happens to your photo
- It’s private. Your try-on photo is never shown on your public profile, on public looks, or to people you share a look with.
- It makes your try-ons. We send it to Google, our AI processor, to make your private avatar and your try-ons. Google doesn’t use it to train its models.
- It’s never used to train AI models. Not your photo, your avatar or your try-ons. Shops never receive your photos, your measurements or your try-ons.
- How long we keep it. Your try-on photos are deleted after 12 months of inactivity. You can delete your photos, Your look and try-ons sooner; deletion completes within 30 days of your request or account deletion. Your avatar stays until you replace or delete it.
- You’re in control. Replace or delete your photo and avatar any time in Settings › Your try-on photo.
Report a look or a concern
See something that shouldn’t be on Chelfy? Tap ··· on the look, then Report look (or Report post). You can block the account from the same menu. Our team reviews every report.
Is a look using your photo without your consent? You can report it even if you don’t use Chelfy: email support@
For shops
Where your Chelfy fees and plan are billed depends on how your shop joined.
- Through ShopifyShopify bills you, on your Shopify invoice.
- Through WixWix bills you, in your Wix account.
- On chelfy.comWe bill your card through Stripe. Go to Studio › Account and choose Manage billing.
In the app, How you pay Chelfy shows your fees for this billing period. To question a charge, open Statement, tap Message us and include the visit’s Chelfy ref. Wix shops: email support@
To stop selling on Chelfy but keep your shopping account, open your shop, then Edit storefront › Pause, leave or delete.
Need help with your shop? Email support@
Chelfy Plus, for shoppers, is bought and billed through Apple.
Common questions
- How many try-ons do I get?
- Free accounts get up to 2 a day and 10 a month. Chelfy Plus raises these limits. Daily allowances reset at midnight UK time, monthly ones at the start of each month.
- Does Chelfy sell the pieces?
- No. When you tap Visit seller, you go to the shop’s own website. The shop handles payment, delivery and returns.
- Why do my saved images say “Made with AI”?
- Images you save or share carry a small “Made with AI · chelfy.com” mark, so people know AI made them. Please don’t remove it.
- Does Chelfy track me?
- Chelfy doesn’t track you across other companies’ apps and websites. Usage analytics run only if you agree, and you can change that in Settings › Privacy & data.
- Who can use Chelfy?
- You must be 18 or over.